FREQUENTLY ASKED QUESTIONS
We understand choosing the right protection is an important decision that can impact time and costs of your project. That’s why we put together a list of frequently asked questions. If you can't find the answer to your question here or you can’t find a product you are looking for, please feel free to contact us directly on 01432 263598 or firstname.lastname@example.org.
When is the cut off time?
It's always best to order as early as possible and if your order is placed by 4pm, we can send your order out for next working day delivery. Orders placed after 4pm, will only be processed the next day and will be delivered the day after. If you order after 4pm on Friday, during the weekend or on a bank holiday, your order will be processed on Monday (or the next working day). You can order online 24 hours a day 7 days a week throughout the year. Need your order sooner? Don't worry. We also offer a range of special delivery options.
|(Order Value EX. VAT)||NEXT DAY BEFORE 5PM||NEXT DAY BEFORE 12 NOON||NEXT DAY BEFORE 10:30 AM||SATURDAY|
|Up to £100||£11.50 + vat||£26.50 + vat||£41.50 + vat||£46.50 + vat|
|Over £100||FREE||£15 + vat||£30 + vat||£35 + vat|
For more information on delivery, please read our Delivery page.
Do we have a minimum order quantity?
Some of our products have minimum order quantities. We try to highlight any minimum order quantities on the individual product pages. If you are not sure, please contact us on 01432 263598 or email@example.com.
Can I cancel or change my order?
If you would like to cancel or change your order after it has been confirmed, please contact us on 01432 263598 or firstname.lastname@example.org. As we process all orders immediately after confirmation, make sure you contact us as soon as possible to prevent your order being processed and despatched.
I have received an incorrect item or there is something missing from my order, what can I do?
If you received an incorrect item or anything is missing from your delivery, please 01432 263598 or email@example.com and we will look into what has gone wrong. If we are unable to locate your items we will send out a replacement as soon as possible.
Can you get specific temporary protection materials that aren't listed?
If you’re looking for a specific product or some temporary protection materials that you can’t find on our website, then please get in touch with our team via email firstname.lastname@example.org or by calling 01432 263598 .
Can I get a discount if I order more?
As the leading supplier of temporary protection materials, we can negotiate the best deals in the market and give you even better rates for larger volumes. Please get in touch with our team via email email@example.com or by calling 01432 263598 .
Can we guarantee next morning / next day delivery?
Of course. Next day delivery comes as standard with us. If you place your order before 4pm, we can deliver your products next day. For orders over £100 next day delivery before 5pm comes free. Need your order before noon or on a Saturday? We offer a range of special delivery options. For more information on delivery, please read our Delivery page.
How much is carriage paid?
£100 excluding VAT.
I want to order for our branch abroad. Do you also deliver to international and non-mainland UK addresses?
Yes, we are experienced in off-shore and international deliveries. Please email us or call us on 01432 263598 (International +44 1432 263598 ) to request a quotation and lead time.
What if I am not happy with the products or service received?
We want you to be completely happy with your order. If for any reason you are not satisfied, we accept returns of unworn, unwashed, or defective merchandise. Merchandise must be returned within 30 days of receipt of merchandise.
Please allow 10 to 14 days for the processing of your return. Unfortunately we cannot accept used merchandise, unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. If you wish to return your products, please contact us on 01432 263598 or firstname.lastname@example.org.