01432 263598
Basket
Search
We've got it Covered

Ways to get a quote

  • 1.

     Add required products…

    When you’ve found the product that you’d like to add to your quote, either use the “+” icon on the listing page or the “Add to Quote” on the product detail page to add it to your Quote Request.

  • 2.

     Request your quote...

    When you’ve added all required products to your Quote Request, simply navigate to the “My Quote” dropdown and click “Request a Quote”. This will take you to the Quote Checkout page where you can enter your details.

  • 3.

     Review & Follow up…

    Your quote will be received by our customer services team, who will review your quote and follow up with you via email. If you have any further questions please contact us on 01432 263598.

Toggle Nav
My Quote

Customer Experience Executive

Reporting to the Head of Customer Experience

SUMMARY

This position involves delivering 5* customer service to all of Beck Group customers at every contact point. The role will also include increasing revenue for the business through quotation, upselling/cross selling, quotation conversion & sales through service.

MAIN DUTIES AND RESPONSIBILITIES

  • Process customer orders via phone/email/website in an accurate and timely manner to maintain the  companies exception response times
  • Resolving and finding solutions to customer issues/concerns within time constraints
  • Liaising with couriers and hauliers to meet/exceed customer delivery expectations
  • Working along side the business development team to help with customer follow ups, regular service checks and winning new business
  • Account management of smaller accounts to include pricing, service checks, upselling and product knowledge
  • Achieve a daily high level of data entry/order entry accuracy
  • Working closing with the purchasing team to monitor stock levels/lead times on bespoke products.

ESSENTIAL EXPERIENCE AND SKILLS

  •  Previous experience in a customer service role
  • Ability to build relationships/repour with customers
  • Previous use of CRM systems
  • KPI driven

DESIRED SKILLS AND EXPERIENCE

  • Experience in telesales/internal sales
  • Use of Front (customer operations platform)
  • Understanding of Margin % within sales
  • Experience with courier/haulage portals

BENEFITS 

  • 45 minutes break (30 minutes unpaid/15 minutes paid)
  • Subsidized food/hot and cold beverages
  • Discretionary quarterly bonus

Location: Hereford HR2

Working Hours: 08:00-16:30 Monday to Friday

Salary Range: 30k-32k DOE 

 

If the responsibilities are relevant to your experience and you wish to be considered for the role, please email your CV with covering letter to Lucy.Duffy@Beckuk.com . If you are considered to be a suitable applicant, there will be an ‘introduction to you’ meeting prior to any formal interviews taking place.

-This position is office based and remote working is not considered at this time for the purpose of this business needs.

-If you do not get a response within 2 weeks, please note you have been unsuccessful in this instance.