Case Study: Interaction

Case Study: Interaction
Case Study: Interaction

We've been helping Interaction, the creative workplace design and build experts, to deliver snag-free projects worthy of adding to their Hall of Fame!

Interaction are the creative workplace design and build experts based in Bath. Working on a range of projects, including high-end office fit-outs, the company’s objective is to deliver snag-free projects and guarantee client satisfaction. Interaction aims to eliminate risks and manage expectations with every project, and those that are snag-free are even added into their very own Hall of Fame.

Despite already being familiar with many of our Proguard products, Interaction invited our Protection Consultants on to site at their latest project in Redcliffe Quay, Bristol. Whilst there, we were able to undertake a full site audit of their temporary protection requirements. It became obvious to us that Interaction already took protection seriously – however, as specialists in this field we were able to provide further recommendations to reduce any snagging risks.

Whilst on-site, we introduced Interaction to the simple snag-free sticker system. Following the visit, we sent them their detailed report outlining how to ensure they achieve their snag-free goal on this project. Each fit-out has its own unique challenges, and on this occasion, they had expensive brick slips on the walls which required protection. We were quickly able to offer a solution with fleece protection, which had not previously been considered.

Going forward, we can provide Interaction’s site managers with in-depth training to ensure that the snag-free objective is met and that their future projects make it into the Hall of Fame!

Lloyd Wright, Head of Projects at Interaction, said: “We put customer satisfaction at the core of our company, and to do this we have a snag-free goal for all our projects. When Beck approached us with the snag-free starter kit and free site visit, we took the opportunity to have their consultants guide us on a better process of how to achieve our goal. Their report highlighted additional risk factors we hadn’t previously considered and we were quickly able to implement solutions with the products they suggested. We always find working with Beck a pleasure as they provide outstanding customer service and supply us with all the products we need, delivered directly to site the next day."

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